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Posted: Apr 28 2011, 09:00 PM
Member No.: 222
Joined: 2-October 06
somac just called me this evening and asked me a few questions about the Cal-Lab devices he had.
First, let me explain a bit about cal-Lab devices and so, this is going to be quite long winded....
Cal-Lab Devices are very different from the normal lightning arrestors. A normal lightning arrestor diverts the strike to the ground whereas Cal-Lab isolates your equipment from the strike to prevent further damage. In both cases, earthing is very important, more so on a Cal-Lab which uses your Home's earthing electrical system.
Since every genuine Cal-Lab device has a warranty of some kind, it is best not to open it up and go to Pasar road for replacement components although in theory, you can. But then, Cal-Lab would know and this would void your warranty and whatever claims from your insurance, etc. I mentioned genuine because a few years ago, Cal-Labs were copied and was very common in Pasar Road and electrical shops.
When your Cal-Lab device fails all the time, perhaps it is good to check on your electrical Earthing. If it plugs to your telephone line, then it is also time to check on that earthing too since both Earthing are different. When a strike/surge is extreme, a Cal-Lab device will fail and don't worry, it is meant to do that. Think of it as your equipment's bodyguard.
Lastly, there is a lot of different versions of Cal-Lab so make sure you get the correct one. Eg There is a version for Astro, Streamyx and also, phones. A wrong one usually means dropped connection from your Streamyx. It is very sensitive to voltage changes too. For a phone version, I usually use those Cal-Lab replaceable cube modules as this works great when I was in the Phone Industry.
Cal-Lab is located in Centrepoint, a few KM from ICW and they can be reached at:
S2 Second Floor, Centrepoint, Bandar Utama, 47800 PJ, Selangor, Malaysia.
Phone-FAX: +603 77268680
Front-desk: +6012 7038225
Reseller Assistance: +6012 7738225
Technical Assistance : +6012 7718225
Email : firstname.lastname@example.org / email@example.com
Website : www.cal-lab.com or www.callab2u.com
Posted: Apr 30 2011, 12:29 AM
Petaling Jaya, Selangor
Member No.: 242
Joined: 20-November 06
Thanks Mr E
Very thorough explanation as usual & very helpful.
Have been using Cal-Lab for a while. Good to know their tech cente location is nearby.
Posted: May 4 2011, 10:09 AM
Member No.: 2
Joined: 18-July 05
Back when I was working for the customer service division of a Japanese electrical appliance company, Cal-Lab isolators were pretty much the default surge isolator.
Our service centre also provided the service of collecting and replacing 'expended' isolators and recycling them through Cal-Lab for repair & rework.
Definitely one of the better products of its type.