Title: oootroj exe problem
Jane - September 23, 2010 12:31 PM (GMT)
Ok This computer has 000troj.exe on it and it will not let you delete it and Malwarebytes havent removed it either , It is a touch one just sitting on the desltop like an armoured tank and wont budge at all 17.gif
Any suggestions on removing it and some more things like 000spam or something like that , It is a win xp emachine and runs great just got those things on the desktop sitting there and wont budge at all 17.gif 17.gif
Cat - September 23, 2010 01:25 PM (GMT)
Jane, go to safemode, and run malwarebytes, and it should get rid of most of it. Choose safemode with networking, (make sure you are hooked up to go online first), and once you have run malwarebytes, run eset online scanner. It is the best out there right now, since Kaspersky has been offline for a while. http://www.eset.com/online-scanner
Jane - September 23, 2010 07:47 PM (GMT)
Cat I ran malwarebytes and it removed 27 virus and trojans and I installed Avast an they wont touch these things on that desktop so I am going to reformat the HD and get rid of this headache I have tried everything I know and safe mode and all and it wont touch those files and I edited the registry and it turned up nothing to and I can delete them in any form or fashion, So this way will clear it out and this guy can start over fresh and I can get on with other things 17.gif 17.gif
I bookmarked that sight just in case I need it some other time :unsure: :unsure:
Cat - September 23, 2010 10:04 PM (GMT)
Hope he has everything all backed up. Its hard to lose things.
Jane - September 23, 2010 10:32 PM (GMT)
he dont have anything on there to lose Cat except 5 pictures and I saved then for him :) :)
Jane - September 24, 2010 12:10 AM (GMT)
I reformatted the hard drive and wiped it clean and now even I feel much better and I know this guy will to, That was easier than trying everything in the book to get thos sucker s out of that computer and they refused to move 17.gif 17.gif 17.gif
Morris - September 24, 2010 12:20 AM (GMT)
When in doubt, nuke it!
Joking aside, some of these malwares the only way to be sure is a clean start.
Jane - September 24, 2010 01:38 AM (GMT)
That one was troj000 and spam 001 and 003 and You couldnt delete either one of them, in no shape form or fashion, I edited the register and it claimed it couldnt find any thing by that name and in safe mode I couldnt do anything with them either so I realized he had never burned a DVD recovery disk so I did that and then used it to reformat and restore the whole HD. and now the problem is solved, I worked on it 1/2 the night last night and all morning today and then I said to heck with it ,
Morris - September 24, 2010 03:04 AM (GMT)
Jane, when helping friends ( or friends of friends :P ) I work on this premise. If the person has valuable data they need I will try to recover it if the infection is not too bad. If not, I explain they would be better off if I do a clean new install to be sure of having a clean computer and take it from there. I always make sure in the end that they start off with all security updates patched plus goo free antivirus/antimalware installed. On that note by the way, I note the MS Security Essentials has been getting some very good reports from guys like Fred Langa at Windows Secrets and other reputable security experts.
In the end, it's their computer and I'll make a reasonable try but not waste too much time on it. As I go, I usually give them an education in staying free of malware. Actually it usually ends up being more like a lecture, as most times I've found that it's pure idiocy that got them in trouble in the first place. I'm not talking about a single infection which can happen to anyone, but machines that are chock full of crap.
Jane - September 24, 2010 12:43 PM (GMT)
This guy only had 6 pictures on this machine Morris and I saved them and put them back on there, He and his son plays games and go to places that I wouldnt go to either , I called and told him I removed 20 virus and trojans but this 3 refused to budge and I wasnt going to let him have it back cause they were all exe files and were couldnt delete because it said they were running and to close the program first and I couldnt find the program that was supposed to be running cause I unchecked everything in startup but the necessities and nothing worked .
And I was about to spend 2 more days on there trying to get them off, I even went to the internet and looed for ways to get them off and nothing there worked either so I called and told him the only way to clean it and make sure it was cleaned was to wipe the whole thing clean and he said go ahead,
I have a thumb drive I can back things up for people and put them back in or I can burn then to a disk and give it all back to them but 5 pictures :lol: I just copied and pasted themm right back in their place :lol:
da_mccoy - September 24, 2010 11:09 PM (GMT)
Unfortunately I got into this too late. I would have recommended one last try using SuperAntiSpyware. Please keep in mind for future action.
Jane - September 25, 2010 12:38 AM (GMT)
I have used that to DA but not on this one, Malwarebytes usually get the rough ones and then I updat it on line and it will get the rest but not these 3 they refused to move and sence he didnt have any files on there any way reformatting and starting over was the easiest and best thing to do.. :unsure: :)
Jane - September 25, 2010 12:40 AM (GMT)
Let me also add it was an Emachine and it was a XP and that thing was clear as a bell and worked like a charm, I was impressed with it and it being old to. dance.gif dance.gif